Refund & Return Policy

 

If you are not satisfied with your purchase, you may request a return or refund.

 

Contact Email: contact@hexalya.store

Return Window: 14 days after delivery

 

Eligibility

To be eligible for a return, the item must be:

– Unused

– In its original condition

– In its original packaging

– Accompanied by proof of purchase

 

Non-Refundable Items

– Gift cards

– Sale or clearance items (unless defective)

 

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours with photos of the product.

 

Refund Process

 

1. Contact us at contact@hexalya.store

 

 

2. We provide return instructions

 

 

3. After we receive and inspect the item, a refund or replacement is issued